Privacy policy

PRIVACY POLICY

Last updated: May 2026

SECTION 1 — INFORMATION WE COLLECT

When you purchase from our store, we collect personal information including your name, address, email address, and phone number as part of the buying and selling process.

When you browse our store, we automatically receive your computer's IP address to help us understand your browser and operating system.

When you contact us directly — by phone, email, or in person at our showroom — we may collect your name, company name, phone number, email address, and project details in order to provide you with cabinet and countertop services.

SECTION 2 — HOW WE USE YOUR INFORMATION

We use the information we collect to:

  • Process and fulfill your orders
  • Communicate with you about your orders, deliveries, and project updates
  • Send SMS notifications regarding order status, delivery scheduling, payment reminders, and project milestones
  • Respond to your inquiries and provide customer support
  • Improve our store and services

SECTION 3 — CONSENT

How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or engage our showroom services, we imply that you consent to our collecting and using it for that specific reason only.

When you provide your phone number to our staff — in person, by phone, or through our online opt-in form — you consent to receive SMS notifications related to your active projects with us.

If we ask for your personal information for a secondary reason, such as marketing, we will ask directly for your expressed consent or provide you with an opportunity to decline.

How do I withdraw my consent? You may withdraw your consent at any time by contacting us at info@directcabinets.com or by mail at:

ADirect Cabinet Dist 686 S Country Rd East Patchogue, New York 11772

To withdraw consent from SMS communications specifically, reply STOP to any message we send you.

SECTION 4 — SMS COMMUNICATIONS POLICY

ADirect Cabinet Dist collects phone numbers directly from contractors and clients during the course of our business relationship — through in-person showroom visits, phone calls, written correspondence, or via our online opt-in form at directcabinets.com/pages/sms-opt-in.

By providing your phone number to ADirect Cabinet Dist, you consent to receive SMS text messages regarding:

  • Cabinet and countertop order status updates
  • Estimated ship dates and production updates
  • Delivery scheduling and confirmations
  • Payment reminders
  • Project milestone notifications
  • Tracking information for shipped items

Message frequency varies based on your active projects with us. Messages are sent only in connection with an active order or project.

Message and data rates may apply.

To opt out at any time, reply STOP to any message. You will receive one confirmation message and no further messages will be sent.

To opt back in, reply START.

For help, reply HELP or contact us at:

We do not sell, share, or transfer your mobile phone number or any personal information to third parties for marketing purposes. Your phone number is used solely to communicate with you regarding your active projects with ADirect Cabinet Dist. Mobile opt-in data and consent will not be shared with any third parties under any circumstances.

SECTION 5 — DISCLOSURE

We may disclose your personal information if required by law or if you violate our Terms of Service. We do not sell your personal information to third parties.

SECTION 6 — SHOPIFY

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify's data storage, databases, and the general Shopify application on a secure server behind a firewall.

Payment: If you choose a direct payment gateway, Shopify stores your credit card data encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as necessary to complete the transaction and is deleted thereafter.

For more information, see Shopify's Terms of Service and Privacy Statement.

SECTION 7 — THIRD-PARTY SERVICES

Third-party providers we use will only collect, use, and disclose your information to the extent necessary to perform services on our behalf. Certain providers may have their own privacy policies governing how they handle your information. We encourage you to review those policies.

We use the following third-party services:

  • Shopify — e-commerce platform and payment processing
  • Google Analytics — website traffic and usage statistics
  • Twilio — SMS delivery service for order and project notifications

Once you leave our website or are redirected to a third-party site, this Privacy Policy no longer applies.

SECTION 8 — SECURITY

We take reasonable precautions and follow industry best practices to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. Credit card information is encrypted using SSL technology and stored with AES-256 encryption in compliance with PCI-DSS requirements.

SECTION 9 — COOKIES

We use the following cookies on our site:

Cookie Purpose Duration
_session_id Stores session information Session
_shopify_visit Internal traffic tracking 30 minutes
_shopify_uniq Counts store visits per customer Until midnight
cart Stores cart contents 2 weeks
_secure_session_id Session security Session
storefront_digest Password-protected store access Indefinite
PREF Google visitor tracking Short term

You may opt out of cookies through your browser settings.

SECTION 10 — AGE OF CONSENT

By using this site, you confirm that you are at least the age of majority in your state or province of residence, or that you have given consent for any minor dependents to use this site.

SECTION 11 — CHANGES TO THIS POLICY

We reserve the right to modify this privacy policy at any time. Changes take effect immediately upon posting to our website. If material changes are made, we will notify you on this page. Please review this policy periodically.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to serve you.

QUESTIONS AND CONTACT INFORMATION

To access, correct, amend, or delete any personal information we hold, to register a complaint, or for any privacy-related questions, please contact our Privacy Compliance Officer:

Email: info@directcabinets.com

Mail: ADirect Cabinet Dist,  Attn: Privacy Compliance Officer | 686 S Country Rd East Patchogue, New York 11772